Refund policy
Return and Refund Policy
At Shore & Stem Creative Co., we want you to be happy with your purchase. If you have a problem with your order, please contact us and we'll do our best to help.
Returns
We accept returns of eligible items within 30 days of delivery.
To be eligible for a return, the item must be:
- Unused and unopened
- In its original packaging
- In the same condition in which you received it
Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable.
Please contact us at shoreandstem@gmail.com before sending any item back. We will provide return instructions and the appropriate return address for your specific order. Please do not send a return to an address listed elsewhere on our website unless we have specifically instructed you to do so.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, incomplete, or you receive the wrong item, please contact us at shoreandstem@gmail.com within 7 days of delivery.
Please include your order number and photos of the item and packaging when applicable. We will review the issue and, where appropriate, provide a replacement or refund. For items that arrive damaged, defective, or incorrect, Shore & Stem Creative Co. will cover the reasonable return shipping cost when a return is required.
Opened or Used Craft Kits
Because craft kits contain materials intended for use in a specific project, opened or partially used kits are not eligible for change-of-mind returns.
If there is a problem with the contents of a kit, please contact us and we'll be happy to help resolve the issue.
Made-to-Order and Print-on-Demand Products
Certain products may be made specifically for you or printed on demand. These products are not eligible for change-of-mind returns once production has begun.
If a made-to-order or print-on-demand product arrives damaged, defective, or incorrectly produced, please contact us and we will work with you to arrange an appropriate replacement or refund.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at shoreandstem@gmail.com. We will do our best to accommodate cancellation requests, but an order may not be cancellable once it has entered processing, production, or fulfillment.
Refunds
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow your payment provider additional time to process the refund and for the funds to appear in your account.
If you believe you are entitled to a refund but have not received it within a reasonable timeframe, please contact us at shoreandstem@gmail.com.
Questions
If you have any questions about returns, refunds, or an issue with your order, please contact us:
Shore & Stem Creative Co.
Email: shoreandstem@gmail.com