Shipping policy

Shipping Policy

At Shore & Stem Creative Co., we want your order to arrive safely and in a timely manner. We ship orders to addresses within Canada using the shipping options available at checkout.

Shipping Rates

Available shipping options and costs are calculated and displayed at checkout based on your order and delivery address. Shipping costs may vary depending on the products ordered, destination, package size, weight, and fulfillment method.

Processing and Delivery Times

Processing and delivery times vary by product and fulfillment method. Please refer to the product page and the shipping option presented at checkout for the most current estimated delivery timeframe.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside of our control.

Tracking

Where tracking is available, tracking information will be provided once your order has shipped. Depending on the products ordered, items from the same order may be shipped separately and may arrive at different times.

Multiple Shipments

Because we work with different fulfillment partners, products purchased in the same order may be shipped separately. You will not be charged additional shipping simply because your order is divided into multiple shipments unless otherwise stated at checkout.

Shipping Delays

If your order appears to be delayed or you have questions about its delivery, please contact us at shoreandstem@gmail.com with your order number and we'll be happy to help.

Incorrect or Damaged Orders

If your order arrives damaged, defective, incomplete, or you receive the wrong item, please contact us at shoreandstem@gmail.com as soon as possible. Please include your order number and photographs of the item and packaging when applicable so we can help resolve the issue.

Questions

If you have questions about shipping or delivery, please contact:

Shore & Stem Creative Co.
Email: shoreandstem@gmail.com